Global Program Specialist

3 days ago

Nashik, Maharashtra, India beBeeCoordinator Full time ₹ 80,00,000 - ₹ 1,50,00,000

About us:

Our mission is to make high-quality education accessible and affordable to individuals globally. We achieve this by collaborating with top-tier universities across multiple continents, utilizing state-of-the-art technology, innovative curriculum, and hands-on instruction from senior faculty.

Founded in 2015, we have a global presence with offices in various locations worldwide. With over 2,000 employees, we continue to grow and expand our reach, backed by prominent investors.

Program Overview:

We are seeking a Program Coordinator to support learners in the LATAM region and ensure smooth delivery of our programs. The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work night shifts (India based), and a willingness to handle communication across multiple channels.

Key Responsibilities:

  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction. Major queries relate to extension requests, assignment submissions, grading and certificate issuance processes.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines. Stay updated on programs and partnerships to support learners effectively.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Qualifications:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with digital learning tools or CRM platforms is a plus. Experience in Salesforce, Zendesk or any ticketing system
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

Why Join Us:

At our organization, you'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

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