Digital Service Delivery Specialist

14 hours ago


Kolkata, West Bengal, India PeopleLogic Full time
Company Overview

We are a leading provider of IT services, delivering software and consultancy solutions across various industries such as Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare.

Our company culture emphasizes innovation, collaboration, and customer satisfaction. We strive to be at the forefront of technology and service delivery, ensuring our clients receive the best possible experience.

Job Description

We are seeking an experienced Digital Service Delivery Specialist to join our team in Kolkata. This role will be responsible for managing incident and problem management processes, ensuring seamless service delivery and minimizing downtime.

The ideal candidate will have extensive knowledge of ITIL V3 or V4, hands-on experience with ServiceNow or similar service management tools, and excellent communication skills. Additionally, they should be flexible to work in a 24x7 environment and possess basic reporting skills via Excel and presentations.

Responsibilities

This role involves driving backlog tickets to control them, identifying potential major incidents, and escalating issues from customers. The successful candidate will also be responsible for creating incident dashboards for follow-ups, conducting major incident reviews, and publishing reports post resolution. They will engage stakeholders, track incidents/tickets/problems, and ensure root cause analysis (RCA) are built to the highest quality standards.

Required Skills and Qualifications

To be successful in this role, you should have at least 8-12 years of experience in IT service management, with a strong background in process improvement and technical skill sets. You should be proficient in L2 and possess excellent verbal and written communication skills.

Estimated Salary Range: ₹25,00,000 - ₹40,00,000 per annum

Benefits

We offer a competitive salary range, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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