School Management Specialist

7 days ago

Gulbarga, Karnataka, India beBeeExpertise Full time ₹ 7,20,000 - ₹ 10,20,000
Customer Support Expert

School management and administration can be complex.

We simplify it with innovative technology, streamlining processes to improve efficiency.

We're a growing EdTech company serving thousands of educators, students, and administrators daily. Our mission is to transform school management through intuitive, accessible, and impactful solutions.

Your Role
  • You'll be the first point of contact for educators, administrators, and tech coordinators seeking support.
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone calls.
  • Troubleshoot technical issues across web and mobile applications.
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests.
  • Create and maintain clear, user-friendly help documentation and FAQs.
  • Identify recurring issues and trends, and help improve internal processes and product functionality.
  • Maintain a high CSAT score and deliver a seamless support experience to our users.
Requirements
  • 5-6 years of professional experience in customer support or technical support.
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors.
  • Strong troubleshooting skills and the ability to explain complex issues simply.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
  • Excellent written and verbal communication skills.
  • Empathy, patience, and a true customer-first mindset.
  • Bonus: Experience supporting K-12 educators or school districts.

Please note that this position requires a strong understanding of customer needs and effective communication skills.

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