Voice Process Leadership Position

Operations LeaderWe seek a seasoned Voice Process professional to lead voice-based BPO teams.Main Responsibilities:Oversee daily delivery and manage performance metrics (AHT, CSAT, FCR, SLA)Drive process improvements while ensuring client satisfaction and complianceSupervise Team Leads, Trainers, and QAsCollaborate with clients and handle escalationsKey...

Job OpportunityAt our organization, we believe in delivering exceptional service to our clients. As a Leadership Manager, you will play a vital role in achieving this goal.Key Responsibilities:Set clear team objectives and delegate tasks effectivelyOversee day-to-day operations and monitor team performanceCommunicate effectively with the team and...

Job Title: Operations ManagerWe are seeking a seasoned professional to lead voice-based BPO teams as an Operations Manager. This is a full-time position that requires rotational shifts including night shifts and on-site work. The ideal candidate will have a strong background in contact center management, with a minimum of 10 years of experience in BPO and 3...

Key Responsibilities:Lead a team to manage day-to-day voice process operations, ensuring seamless customer interactions.Develop strategies to enhance first-call resolution and reduce average handling time.Drive training initiatives to improve communication skills and service delivery.Handle escalations and resolve customer concerns in a timely manner.Work...

Leadership PositionThis leadership position in our Tax Team seeks a driven individual to lead and coordinate the planning and management of assignments, pricing, billing, and recovery. Key responsibilities include developing and implementing account strategies for Direct Tax offerings, promoting new solutions, and enhancing internal and external awareness of...

International Voice Process Quality Leader RoleHiring squad is looking for an experienced quality professional with a solid background in international voice domain to drive continuous improvement and ensure exceptional service delivery.Key Responsibilities:Drive process control, compliance, and innovation initiatives within the account.Evaluate transaction...

Operations Team LeadWe are seeking a skilled Operations Team Lead to oversee our voice process operations.This role involves analyzing and maintaining Client Service Level Agreements, implementing improvement plans as needed.Analyze and maintain Client Service Level Agreements; implement improvement plans as neededSelecting, training, developing, and...

Job Title: Business Leadership PositionAre you a seasoned professional looking for a challenging role that utilizes your leadership skills? Do you have experience in managing teams and driving business results?As a Business Leadership Position at our organization, you will play a crucial role in supporting the overall strategy and goals of our clients. This...

Executive RoleAbout the JobWe are seeking a highly skilled and compassionate leader to take on the role of an Executive at our healthcare organization.Main Responsibilities:Act as the primary point of contact for patients, addressing inquiries, providing information, and ensuring effective communication throughout their healthcare journey.Welcome and assist...

Job Title: Customer Support ExpertWe are seeking professionals to join our customer support team and handle international voice process.Key Responsibilities:Handle inbound and outbound customer calls professionally and provide accurate information.Maintain a positive, empathetic attitude towards customers and ensure adherence to quality standards.Manage...