Order Fulfillment Coordinator

2 days ago

Alleppey, Kerala, India beBeeOrder Full time ₹ 20,00,000 - ₹ 40,00,000
Job Title: Order Management Specialist

We are seeking a highly organized and motivated individual to fill the role of Order Management Specialist. As a key member of our Global Shared Services Centre, this position will provide order fulfillment account management for our India market by partnering with Sales, Operations, Marketing, and Credit and Collections to provide the highest level of service from order acceptance to delivery.

The Role:

The Order Management Specialist's role includes daily booking of customer purchase orders in SAP, managing orders through the system, and associated Customer, Sales, and Partner queries that arise. This involves purchase order validation, checking product availability, strict compliance with company booking policies, and collaboration with key departments on order backlog, prioritization, and more.

Key Responsibilities:
  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, and lead times
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP
Requirements:
  • High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • The ERP system, SAP and Salesforce system are preferred
Education and Experience:
  • BS/BA degree in business
  • 4+ years of experience with account management and customer service in high tech environment
  • Basic accounting knowledge, understanding of international trade principles and possibilities

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