Pega Decision Management Expert

4 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

Are you looking for a challenging role where you can utilize your expertise in Pega Decision Management to drive real-time decisioning solutions?

We are seeking an experienced Pega Decision Management Expert to join our team at Tata Consultancy Services. As a key member of our team, you will be responsible for managing the design and implementation of Pega CDH solutions that enable real-time decision-making and personalization across customer touchpoints.

Key Responsibilities:

  • Manage the design and implementation of Pega CDH solutions
  • Work closely with business stakeholders to gather and analyze requirements for personalized customer interactions and decision-making strategies
  • Develop, configure, and maintain decision rules, strategies, and decision data within the Pega CDH platform
  • Integrate Pega CDH with other systems and data sources to ensure seamless data flow and access to relevant customer information
  • Conduct testing, quality assurance, and debugging of Pega CDH solutions to ensure they perform optimally and meet business requirements
  • Identify areas for performance improvement and optimize Pega CDH configurations for maximum efficiency
  • Create and maintain documentation related to Pega CDH configurations, decisioning logic, and best practices
  • Provide training and knowledge transfer to team members and end-users to ensure effective use of Pega CDH

Requirements:

  • Pega Certified Decisioning Consultant (PCDC) certification
  • Proven experience in working, designing and implementing Pega CDH solutions in a similar role
  • Strong understanding of decisioning concepts, rules, and strategies within the Pega platform
  • Proficiency in Pega tools, including Pega Decisioning, Pega Marketing, and Pega Customer Service
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration abilities
  • Ability to work effectively in a cross-functional team environment
  • Knowledge of data integration and familiarity with CRM systems is advantageous

Estimated Salary: ₹15-20 lakhs per annum

We offer a dynamic work environment, competitive salary, and opportunities for growth and development. If you are passionate about delivering high-quality solutions and have a strong background in Pega Decision Management, we encourage you to apply for this exciting opportunity.



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