Logistics Operations Director

4 weeks ago


Mumbai, Maharashtra, India Amazon Transportation Services Private Limited - C56 Full time

About the Role:

This is an exciting opportunity to join Amazon Transportation Services Private Limited as a Logistics Operations Director, leading our Sort Center team in achieving operational excellence.

As a key member of our leadership team, you will be responsible for driving process improvements, managing budgets, and overseeing a team of Area Managers. Your expertise will help us maintain the highest standards of safety, quality, and customer experience.

We are seeking a highly motivated individual with 3+ years of experience in employee and performance management. A Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience, is also required. You will work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

About Our Team:

You will collaborate closely with partner functions, such as PXT Manager, Financial Manager, and IT Manager, to build and secure support and resources for projects and initiatives. Your ability to drive process improvements, manage change initiatives, and leverage ideas from others will be essential in meeting and exceeding business objectives.

A day in the life of this role involves working with Internal Stakeholders like Inbound, Outbound, PS, L&D, SF, LH & PXT Team, Customers - Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team. This position requires good stakeholder management, working towards shared goals of uplifting Customer Experience.

Key Responsibilities:

  • Lead and supervise a team of Area Managers and associates in outbound or inbound operations within the Sort Center.
  • Responsible for the overall safety, quality, and performance and customer experience of the shift.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Accountability for meeting and exceeding operational goals.
  • Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
  • Mentor, train, and develop teammates for career progression and learning.

Benefits and Requirements:

  • Average salary: ₹1,200,000 - ₹1,500,000 per annum based on experience and qualifications.
  • 3+ years of employee and performance management experience.
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • PREFERRED QUALIFICATIONS: 1+ years of performance metrics, process improvement or lean techniques experience.


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