IT Services Executive

1 week ago

Malappuram, Kerala, India beBeeExecutive Full time ₹ 1,80,00,000 - ₹ 2,25,00,000
Job Title:

Seeking a seasoned IT Services Executive to lead our PLM practice.

  • Key Responsibilities:
  • Define strategic roadmaps for the PLM practice aligned with company goals.
  • Build, manage, and scale practice capabilities, including people, solutions, tools, and processes.
  • Establish technical and delivery excellence within the practice.
  • Strengthen the PLM practice by enhancing offerings, reusable assets, and capabilities.
  • Manage multiple projects simultaneously with minimal dependency on top management.
  • Business Growth & Customer Success:
  • Collaborate with sales and marketing teams to define and execute go-to-market strategies.
  • Support pre-sales activities, including proposals, RFPs/RFIs, and customer presentations.
  • Drive account mining and expansion opportunities within key client accounts.
  • Build and maintain strong C-level relationships with strategic customers.
  • Understand financial KPIs and actively drive profitability and growth targets.
  • Delivery Oversight:
  • Ensure timely, high-quality, and cost-effective delivery of all projects within the practice.
  • Implement robust governance frameworks, conduct regular reviews, and manage escalations.
  • Define and monitor delivery KPIs and SLAs to ensure consistent performance.
  • Manage services project delivery with strong customer management and satisfaction focus.
  • Capability Building:
  • Identify future skill requirements and proactively build internal competencies through training, mentoring, and hiring.
  • Collaborate with HR to attract, retain, and develop top PLM talent.
  • Build a scalable organization supported by strong internal processes and IT systems.
  • Manage the talent pyramid effectively, including skills alignment, attrition control, and resource utilization.
  • Solution Innovation & Thought Leadership:
  • Drive the creation of reusable IP, frameworks, accelerators, and proprietary solutions.
  • Contribute to thought leadership through whitepapers, webinars, and industry events.
  • Stay ahead of emerging market trends, tools, technologies, and competitor strategies.
  • Personal Attributes:
  • Self-motivated, with the ability to work independently and manage complex initiatives.
  • Operates with minimal personal constraints, bringing a solution-focused and resilient mindset.
  • Committed to continuous improvement and innovation in every aspect of practice management.

Key Skills & Requirements:

  • Minimum 15 to 25 years of experience in IT services.
  • At least 5 years of experience in Project/Practice Management.
  • Minimum 5 years of experience managing multiple projects simultaneously.
  • Proven experience in building and scaling practices or Centers of Excellence (COEs).
  • Optional: Strong background in one or more PLM platforms.
  • Deep delivery and people management experience across global, cross-functional teams.
  • Strategic thinking, strong business acumen, and demonstrated executive presence.
  • Excellent communication, interpersonal, and negotiation skills.
  • Engineering or Technology graduate; MBA preferred.

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