Audio-Visual Specialist

1 day ago

Alwar, Rajasthan, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 11,00,000
About the Role

This is an exciting opportunity to join our team as a Technical Support Engineer, responsible for delivering remote conference room and audio-visual support to clients.

The ideal candidate will be skilled in video conferencing, webcasting technologies, and troubleshooting techniques, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

  • Key Responsibilities:
    • Scheduling and Maintenance:
    • Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
    • Manage the associated service Outlook mailbox.
    • Create and analyze performance and usage metrics.
    • Support Services:
      • Open, update, and resolve service tickets related to AV and webcasting technologies.
      • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
      • Vision and Collaboration:
        • Ensure video endpoints are online and operational.
        • Manage incident response during active calls and webcasts.
        • Documentation and Communication:
          • Maintain and update training and troubleshooting documentation.
          • Report viewer metrics during and after events.
        • Service Improvement:
          • Trim, encode, and distribute recorded on-demand copies of webcast sessions.
          • Coordinate technology scheduling to ensure successful meetings.
        Requirements

We are seeking a qualified professional with:

  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.

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