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Electrical Mechanical Systems Service Leader

2 weeks ago

Vellore, Tamil Nadu, India beBeeServiceOperationsManager Full time ₹ 17,42,000 - ₹ 25,13,000
Service Operations Manager

We are seeking an experienced professional to lead and manage our service operations, ensuring timely and efficient delivery across electrical and mechanical systems.

  • Key Responsibilities:
    • Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery.
    • Monitor performance metrics and take proactive measures to meet customer expectations.
    • Ensure contractual obligations are met and maintained across service delivery operations.
  • Service Delivery Excellence:
    • Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines.
    • Maintain a strong focus on minimizing breakdowns and optimizing TAT (Turnaround Time) for service requests and repairs.
    • Troubleshoot operational issues to ensure smooth service delivery.
    • Ensure that service teams adhere to quality standards and safety protocols.
  • Breakdown Management & TAT Optimization:
    • Manage and minimize system breakdowns by ensuring quick response times and efficient resolution.
    • Analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction.
  • Vendor Management:
    • Manage relationships with vendors, ensuring service level agreements (SLAs) are met.
    • Monitor vendor performance, ensuring they meet required standards and timelines.
    • Negotiate contracts and manage ongoing relationships with suppliers and vendors.
  • Inventory Management:
    • Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.
    • Coordinate with the procurement team for timely replenishment of critical stock items.
    • Maintain an effective system for tracking stock levels and usage to reduce operational costs and prevent delays.
  • Reporting & Analytics:
    • Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, vendor performance, and other key metrics.
    • Provide data-driven insights to senior management to inform decision-making and continuous improvement initiatives.
    • Create reports on service performance for internal and external stakeholders.
  • Team Leadership & Communication:
    • Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence.
    • Foster a culture of collaboration, communication, and continuous learning within the service team.
    • Ensure effective communication between departments (e.g., operations, procurement, and maintenance) to ensure seamless service delivery.
  • Customer Relations:
    • Maintain strong relationships with customers, addressing any service-related issues or concerns.
    • Collaborate with the sales and customer service teams to ensure customer satisfaction and retention.
  • Compliance & Safety:
    • Ensure all service operations comply with industry standards and safety regulations.
    • Conduct regular safety audits and training sessions for service staff.

What makes you a great fit for this role:

  • Education: Bachelor's degree in electrical, mechanical engineering, or a related field.
  • Experience: Minimum of 10 years of experience in service management, with at least 5 years in a leadership role.
  • Technical Expertise: Strong knowledge of electrical and mechanical systems, service operations, and breakdown management.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills with a focus on continuous improvement.
  • Leadership: Proven experience leading and managing teams, with the ability to inspire and develop staff.
  • Project Management: Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and efficiency.
  • Software Proficiency: Proficiency in using MS Office Suite and service management software (e.g., SAP, ServiceNow, etc.).
  • Strong organizational skills with the ability to prioritize and manage multiple tasks.
  • High attention to detail and commitment to service excellence.
  • Customer-centric with a strong focus on improving service delivery.
  • Ability to manage resources and service contracts effectively.
  • Proactive, results-driven, and solution-oriented.