Education Coordinator

14 hours ago

Hyderabad, Telangana, India beBeeLifelong Full time ₹ 30,00,000 - ₹ 40,00,000
About Us

We are dedicated to providing high-quality education and making it accessible to everyone. We collaborate with top universities worldwide to offer short courses, degree programs, and professional certificates that help individuals acquire new skills and enhance their lives.

Job Overview:

You will play a key role in ensuring the smooth operation of our programs, supporting learners, and coordinating with internal teams. The ideal candidate should have excellent communication skills, thrive in a fast-paced environment, and be adaptable to changing processes.

  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues.
  • Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines.

Requirements:

  • Bachelor's Degree or Equivalent Qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

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