Network Infrastructure Specialist

5 days ago

Mumbai, Maharashtra, India NTT Full time
Network Engineer (L3) Job Description

About the Role

We are seeking a highly skilled Network Engineer (L3) to join our team at NTT DATA. As a key member of our Managed Services team, you will be responsible for providing proactive technical support to our clients, ensuring the smooth operation of their network infrastructure.

Key Responsibilities

  • Configure, install, test, and operate assigned infrastructure at client sites.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide onsite technical support to clients and provide field engineering services to clients.
  • Conduct a monthly random review of incidents and service requests, analyze, and recommend improvements in quality.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
  • Proactively identify opportunities for work optimization, including opportunities for automation of work.
  • May manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed-upon requirements and timelines.
  • May work on implementing and delivering Disaster Recovery functions and tests.

Requirements

  • Seasoned years of work experience.
  • Seasoned experience required in Engineering function within a medium to large ICT organization.
  • Seasoned experience of Managed Services.
  • Excellent working knowledge of ITIL processes.
  • Excellent experience working with vendors and/or 3rd parties.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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