F&B Operations Manager
3 weeks ago
As a key member of the Accor team, the F&B Executive will be responsible for ensuring the smooth operation of our food and beverage outlets. This includes coordinating opening and closing duties, supervising junior team members, and delivering exceptional customer service.
Key Responsibilities:
- Coordinate and assist in opening and closing duties to ensure a seamless guest experience.
- Supervise junior team members and casual labor to ensure tasks are completed on time and to departmental standards.
- Take and record restaurant reservations and cancellations, and reconfirm reservations daily.
- Take food and beverage orders and deliver exceptional customer service.
- Ensure all food and beverage are served according to service standards.
- Upsell and promote food and beverage offers to maximize sales revenue.
Requirements:
- Secondary / High school education.
- Additional certification(s) in Food & Beverage will be an advantage.
- Good reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Minimum 2 years of relevant experience in a similar capacity.
- Working knowledge of MS Excel, Word, and PowerPoint.
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