Learning Experience Specialist

4 days ago

Cochin, Kerala, India beBeeProgram Full time ₹ 12,00,000 - ₹ 20,00,000
About Us

We are committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals around the world. We achieve this by collaborating with top-tier universities across various regions. Our short courses, degree programs, professional certificates, and senior executive programs help learners acquire new skills and transform their lives.

Founded in 2015, we have a global presence with employees working from multiple offices worldwide. Following significant funding rounds, we continue to grow and expand our services globally.

We believe in providing a seamless learning experience for our learners. As a Program Coordinator within our Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs.

  1. Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  2. Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
  3. Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  4. Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.
Required Skills & Qualifications
  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
Benefits

At Emeritus, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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