Travel Support Specialist
2 weeks ago
We are seeking a skilled Finance Business Analyst to join our team at Raytheon Technologies. As a Finance Business Analyst, you will be responsible for providing support for the Travel and Expense Applications, including Concur and Concur Mobile App.
Key Responsibilities:
- Responsible for working/troubleshooting support tickets concerning Travel and Expense Applications such as Concur and Concur Mobile App.
- Responsible for updating knowledge articles for the Travel and Expense IT support processes
- Responsible for the recording/monitoring daily for the interfaces between Concur and other Systems.
- Work with a broad multi-disciplined user base to support system change requirements, develop functional specifications and support project execution
- Responsible for ad-hoc projects and to provide guidance, measure deliverables and communicate with multiple levels within the organization is a desired competency.
- Responsible for working across teams to find answers to users issues as it concerns travel and expense.
Requirements:
- Typically, a Minimum 2+ years' experience supporting financial software applications and a bachelor's degree or equivalent combination of related work experience and schooling in lieu of degree
- Ability to work efficiently with EXCEL – vlookups, pivots, macros
- Ability to work a shift schedule covering 3am till 11am CT
- Ability to work well with Global team members and customers.
- A good understanding of technology and ability to support custom apps interms of requirements gathering and testing
- Experience with the IT life cycle: Requirements/Analysis, Design, Specification, Code/Configuration, Development Testing, Change Management, Sustain, and Optimize
- Demonstrated Project Management proficiency
- Advanced ability to translate business needs and problems into viable and optimal solutions
- Advanced analytical and problem-solving skills
- Critical thinker, coupled with strong interpersonal and communication skills, adding energetic input within a team environment
- Detail Oriented with the ability to appropriately balance priorities, deadlines, and deliverables
- Potential to assume responsibility for ad-hoc projects that may require manpower resources during critical times
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