Travel Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Raytheon Technologies Full time
Job Summary:

We are seeking a skilled Finance Business Analyst to join our team at Raytheon Technologies. As a Finance Business Analyst, you will be responsible for providing support for the Travel and Expense Applications, including Concur and Concur Mobile App.

Key Responsibilities:

  1. Responsible for working/troubleshooting support tickets concerning Travel and Expense Applications such as Concur and Concur Mobile App.
  2. Responsible for updating knowledge articles for the Travel and Expense IT support processes
  3. Responsible for the recording/monitoring daily for the interfaces between Concur and other Systems.
  4. Work with a broad multi-disciplined user base to support system change requirements, develop functional specifications and support project execution
  5. Responsible for ad-hoc projects and to provide guidance, measure deliverables and communicate with multiple levels within the organization is a desired competency.
  6. Responsible for working across teams to find answers to users issues as it concerns travel and expense.

Requirements:

  • Typically, a Minimum 2+ years' experience supporting financial software applications and a bachelor's degree or equivalent combination of related work experience and schooling in lieu of degree
  • Ability to work efficiently with EXCEL – vlookups, pivots, macros
  • Ability to work a shift schedule covering 3am till 11am CT
  • Ability to work well with Global team members and customers.
  • A good understanding of technology and ability to support custom apps interms of requirements gathering and testing
  • Experience with the IT life cycle: Requirements/Analysis, Design, Specification, Code/Configuration, Development Testing, Change Management, Sustain, and Optimize
  • Demonstrated Project Management proficiency
  • Advanced ability to translate business needs and problems into viable and optimal solutions
  • Advanced analytical and problem-solving skills
  • Critical thinker, coupled with strong interpersonal and communication skills, adding energetic input within a team environment
  • Detail Oriented with the ability to appropriately balance priorities, deadlines, and deliverables
  • Potential to assume responsibility for ad-hoc projects that may require manpower resources during critical times


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