System Reliability Specialist

23 hours ago

Allahabad, Uttar Pradesh, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Senior L2 Operations Engineer Position

The role of a Senior L2 Operations Engineer plays a critical part in maintaining system stability, performance, and reliability through robust observability practices, incident response readiness, and operational excellence.

This senior position requires hands-on experience with payment solutions, focusing on platforms like Fiserv Enterprise Payments Platform, ACI Universal Payments (UP) Framework, SWIFT, and Message Translation Service (MTS).

Key Responsibilities:

  • Act as a subject matter expert in system recovery processes, ensuring rapid resolution using technologies such as Java, AWS Cloud Platform/Infra, API Engineering, Mainframe, and observability tools.
  • Design, implement, and maintain monitoring, alerting, and logging solutions using observability tools, including automation/custom integration support via Python scripting.
  • Proactively identify risks and implement preventive measures to ensure system stability across distributed environments.
  • Leverage domain expertise in payment protocols (SWIFT, MTS), standards like ISO 20022, and regulatory frameworks.
  • Improve incident response workflows, lead critical incident triage, and drive blameless postmortems. Keep documentation current.
  • Analyze recurring issues, perform deep-dive investigations, and collaborate across teams to implement long-term fixes and resiliency strategies.
  • Develop automation scripts for routine tasks, system health checks, and self-healing mechanisms to reduce manual intervention.
  • Work closely with Engineering, DevOps, and Business stakeholders to align operations with business goals.

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