Customer Service Representative

2 weeks ago


Pune, Maharashtra, India enhanceplus Consultant Full time

Job Overview

We are seeking a skilled Customer Service Representative to join our team at EnhancePlus Consultant. As a key member of our call center, you will be responsible for providing exceptional customer support to our clients.

Key Responsibilities

  • Update and maintain customer information in our database.
  • Understand our services during job training and provide customers with accurate information.
  • Keep track of customer accounts and resolve issues in a timely manner.
  • Handle customer complaints and ensure their resolution.
  • Take orders, calculate charges, and maintain healthy relationships with customers.
  • Review customer accounts for changes and resolve any issues.
  • Generate sales leads for our clients and maintain records of tasks undertaken.

Requirements

  • Bachelor's degree in any discipline or equivalent experience.
  • 2 years of experience in sales, front desk, or customer service roles.
  • Excellent knowledge of CRM software like Zoho Zendesk.
  • Good communication and interpersonal skills.
  • Ability to work under pressure and provide results.

About EnhancePlus Consultant

We are a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients. If you are a motivated and skilled individual looking for a challenging role, we encourage you to apply.



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