CCM Specialist with Advanced Document Automation Expertise
5 days ago
We are seeking a seasoned CCM (Customer Communications Management) professional to join our ValueMomentum team in Gurgaon, India. As a highly skilled and motivated individual with expertise in Documaker, you will be responsible for designing, developing, and maintaining high-quality customer communication solutions.
The ideal candidate will have extensive experience in implementing and managing CCM solutions, specifically with the Documaker platform. You will work closely with business teams to understand requirements and translate them into technical solutions using Documaker and related technologies.
Key Responsibilities:
- Design and develop Customer Communication Management (CCM) solutions using Documaker to streamline customer-facing communications across multiple channels.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions using Documaker and related technologies.
- Customize and configure Documaker templates to generate dynamic documents and automate communication workflows.
- Work on integrating Documaker with other platforms and systems to ensure seamless end-to-end communication processes.
- Provide ongoing support and maintenance for CCM applications and resolve any technical issues related to Documaker.
- Develop and implement best practices for document automation, including version control, testing, and error handling.
- Perform performance tuning and optimization of document generation processes for improved efficiency.
- Coordinate with cross-functional teams to ensure timely delivery of CCM solutions.
Required Skills and Qualifications:
- A minimum of 4-10 years of experience in Customer Communication Management (CCM), with a strong focus on Documaker.
- Expertise in Documaker design and development, including template creation, document generation, and workflow automation.
- Experience in integrating Documaker with other enterprise applications (CRM, ERP, etc.).
- Strong understanding of document composition, rendering technologies, and output formats (PDF, HTML, XML, etc.).
- Familiarity with CCM best practices and industry standards for document design and delivery.
- Solid experience with Java, XML, and other programming languages used in the Documaker environment.
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with business and technical teams.
- Bachelor's degree in Computer Science, Information Technology, or related field.
Estimated Salary Range: ₹1,500,000 - ₹3,000,000 per annum, based on qualifications and experience. We offer a competitive compensation package, including benefits and opportunities for growth and professional development.
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