Senior Cloud Operations Manager

5 days ago

Thiruvananthapuram, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 7,50,000
Cloud Support Manager Role

As a Cloud Support Manager, you will play a pivotal role in ensuring seamless support to clients by aligning efforts with customer needs. You will work closely with internal teams to guarantee efficient collaboration and communication.

The successful candidate will have the opportunity to lead techno-functional discussions with clients and provide technical guidance to their team members. They will also be responsible for coaching, guiding, and mentoring other team members while fostering a collaborative environment.

Responsibilities:
  • Plan, organize, coordinate, and execute projects and initiatives.
  • Manage meetings, document interactions with actions and next steps.
  • Ensure diligent follow-up and follow-through on tasks.
  • Create, update, and present project plans.
  • Organize work to achieve positive outcomes.
  • Encourage the use of agile work management processes.
  • Facilitate weekly and bi-weekly sprints for assigned teams.
  • Help team members prioritize their workload.
  • Maintain a healthy team by empowering, motivating, and building trust.
  • Set goals for team members.
  • Present weekly progress reports.
  • Have good control over the work management process to adapt and course-correct with agility.
  • Identify improvement areas, plan, and execute improvement items.
  • Summarize problems for senior stakeholders.
  • Prepare and participate in status meetings and governance meetings.
  • Setup, coordinate, and manage triage sessions with customers and partners.
Requirements:
  • A degree in computer science, engineering, or business administration or equivalent experience.
  • Industry-accepted certifications in management space.
  • Familiarity with products used by financial institutions in a similar space.
  • Multiple years of experience working with customers and partners.
  • Domain knowledge of banking and financial institutions and/or large enterprise IT environments is desirable.
Benefits:

This role offers a challenging and rewarding opportunity to grow professionally while working collaboratively with a talented team. The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Working Conditions:

This role requires the ability to work remotely and/or in an office setting, with flexibility to adjust working hours based on team and client needs.

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