Director of Hotel Operations
13 hours ago
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a sound understanding of budgeting, forecasting, and revenue management.
- Strategic & Operational Leadership: Lead the hotel's overall operations, ensuring seamless coordination between departments, develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
- Financial Oversight: Prepare and manage the annual operating budget, analyse financial reports, and implement corrective measures to achieve revenue and cost targets.
- Guest Experience & Brand Management: Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences, monitor guest feedback, and implement service recovery protocols where necessary.
- Human Resource Management: Lead recruitment, induction, and training of hotel staff, build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
We offer a competitive salary package commensurate with qualifications and experience, and we are looking for a candidate with at least 8-10 years of progressive experience in the hospitality industry.
Job Requirements- Proven track record in hotel operations management
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
Our upscale hotel seeks a seasoned and resourceful General Manager / Resident Manager to oversee its operations. This leadership role demands strategic acumen, operational excellence, and effective communication with government authorities and regulatory bodies.
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