Industry Expert: Technical Support Specialist
2 weeks ago
Job Overview:
As a seasoned Application Specialist, you will play a pivotal role in our Liquid Management Solutions Team. Your primary responsibility will be to deliver exceptional support to our customers by handling their requests and resolving issues related to our products in the Oil and Gas industry.
Key Responsibilities:
- Handle customer inquiries and fix product-related issues efficiently.
- Manage existing implementations and drive internal R&D initiatives forward.
- Utilize analytical skills to resolve complex customer requests and issues.
- Embody a deep dedication to quality, self-improvement, and team-oriented development.
Additional Responsibilities:
- Review technical design specifications and participate in functional, regression, and performance testing.
- Collaborate with technical resources and business stakeholders to ensure project objectives are met.
- Develop a thorough understanding of technologies, systems, and processes used to achieve project goals.
- Communicate effectively with clients and teams to provide technical support and assist with project planning and design.
Requirements:
- Superior collaboration and problem-solving skills.
- Excellent organization, judgment, communication, analytical, and decision-making skills.
- Ability to write user documentation, organize training sessions, and ensure compliance with company policies and procedures.
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