Insurance Quality Assurance Specialist

2 days ago


Agra, Uttar Pradesh, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

Insurance Quality Assurance Expert

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We are seeking an experienced Senior Insurance Quality Assurance professional to join our team. The role requires strong expertise in monitoring call quality, analyzing performance data, and implementing process improvements to ensure customer interactions meet the highest standards.

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Responsibilities:

  • Monitor calls, evaluate agent performance, and provide actionable feedback.
  • Ensure compliance with quality parameters, regulatory requirements, and industry best practices.
  • Conduct calibration sessions with team leaders and trainers.
  • Prepare quality reports, identify trends, and share insights with management.
  • Recommend process improvements, track action plans, and maintain quality documentation.
  • Support training needs based on quality observations.

Requirements:

  • Graduate degree in any field.
  • 5–8 years of experience in Quality Assurance (Insurance industry preferred).
  • Strong knowledge of quality frameworks, compliance standards, and analytical tools.
  • Excellent communication & problem-solving skills.
  • Proficient in MS Excel, data analysis, and reporting.
  • Flexible to work in rotational / night shifts.


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