
Patient Engagement Specialist
1 week ago
About our Patient Engagement Initiative:
Our organization is seeking a dynamic and empathetic dental professional to lead patient interaction and engagement initiatives.
Key Responsibilities:
- Resolve customer queries related to dental products or services with strong clinical understanding
- Act as liaison between dentists/customers and internal product team
- Identify opportunities for growth based on customer usage patterns
- Conduct regular follow-ups to ensure high levels of customer satisfaction
- Create and maintain documentation for customer support cases
Requirements:
- Bachelor of Dental Surgery degree is mandatory
- Strong communication and interpersonal skills
- Empathetic, patient-focused, and detail-oriented
- Ability to manage multiple cases and ensure timely follow-ups
- Prior experience in patient care, dental consultation, or healthcare management is preferred
- Proficiency in MS Office/CRM tools will be an advantage
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