Cloud Operations Manager

16 hours ago

Hyderabad, Telangana, India beBeeTransformation Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Job Title: Cloud Operations Manager - Transformation Leader

About the Role:

We are seeking an experienced Delivery Manager to lead our Cloud Operations function, supporting ~150 enterprise customers running workloads across major CSP.

This role involves managing a 24x7 operations team of ~100 engineers, ensuring service excellence, operational efficiency, customer satisfaction, and continuous improvement in delivery processes.

  • The primary point of escalation for Cloud service delivery is to ensure SLAs, KPIs, and contractual obligations are met.
  • Conduct regular service reviews with key clients.
  • Manage and mentor a large engineering team working in shifts (24x7).
  • Optimize shift schedules to ensure full coverage and efficient workload management.
  • Drive performance management, training, and career development.
  • Implement ITIL best practices for incident, problem, and change management.
  • Ensure proper documentation, runbooks, and knowledge base maintenance.
  • Identify and execute automation opportunities to improve operational efficiency.
  • Oversee cost optimization, security compliance, and performance monitoring.
  • Collaborate with architects and DevOps teams for infrastructure improvements.
  • Work closely with Sales, Pre-Sales, and Customer Success teams for seamless onboarding and delivery.

Key Requirements:

  • 8+ years in IT services, with at least 2 years in Cloud/Operations delivery management.
  • Strong working knowledge of cloud services, and operations, specially AWS and Azure.
  • Proven track record of managing small to large customer portfolios (50+ accounts).
  • Experience managing large teams in a 24x7 operational setup.
  • Strong understanding of ITIL frameworks.
  • Excellent communication, leadership, and stakeholder management skills.
  • Experience with tools like ServiceNow, Jira, MS Project, CloudWatch, Azure Monitor, etc.

Benefits:

- Opportunity to work with a leading organization in the field of Cloud Operations.

- Collaborative and dynamic work environment.

- Opportunities for professional growth and development.

What We Offer:

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. Additionally, we provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

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