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Operations Manager
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As a seasoned professional, you will oversee all operational aspects of the MICE division, ensuring seamless planning and delivery of high-quality events.
Location: Delhi
Department: Operations
Reports to: Managing Director / COO
- Manage end-to-end operations of MICE events, including logistics, vendor coordination, budgeting, and team management.
- Lead a high-performing operations team, providing guidance, motivation, and performance management.
- Closely collaborate with sales, marketing, and client relations to align operational execution with business objectives.
- Negotiate and manage contracts with suppliers, venues, and service providers to secure competitive rates and quality services.
- Conduct site inspections, assess venues, and ensure all event requirements are met.
- Monitor and evaluate operational efficiency, implement process improvements, and drive cost optimization.
- Oversee compliance with safety, legal, and quality standards during event execution.
- Develop and execute risk management and contingency plans for seamless event delivery.
- Prepare comprehensive operational reports and MIS for senior management and clients.
- Bachelor's degree in Hospitality, Business Administration, or related field.
- Minimum 7-10 years in event operations or related roles, with 3+ years in MICE operations leadership.
- Strong knowledge of the MICE industry, event management best practices, and vendor management.
- Proven leadership, negotiation, and communication skills.
- Ability to handle multiple projects and work under pressure in a fast-paced environment.
- Proficiency in MS Office, event management software, and reporting tools.
