Customer Success Leadership Role
2 weeks ago
About the Job:
The Customer Success Leadership Role at GlobalLogic Inc involves leading a team of Customer Success Managers to drive consistent performance and growth. As an Executive Director of Customer Experience, you will define and implement strategies to improve customer engagement, product adoption, and retention rates.
Key Responsibilities:
- Lead, mentor, and develop a team of Customer Success Managers to ensure consistent performance and growth.
- Set and track team goals, KPIs, and performance metrics.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Define and implement strategies to improve customer engagement, product adoption, and retention rates.
- Develop success plans for key accounts, outlining objectives, milestones, and measurable outcomes.
- Collaborate with cross-functional teams (Sales, Product, Support, etc.) to align on customer goals and deliver an exceptional customer experience.
- Act as an executive sponsor for strategic accounts, ensuring satisfaction and alignment with customer goals.
- Oversee QBRs/EBRs to assess progress, gather feedback, and identify opportunities for growth.
- Identify and nurture customer advocacy opportunities, such as testimonials, case studies, and referrals.
What We Offer:
- Culture of caring: GlobalLogic prioritizes a culture of caring, putting people first across every region and department.
- Learning and development: We are committed to your continuous learning and development, offering many opportunities to grow personally and professionally.
- Interesting & meaningful work: You'll have the chance to work on projects that matter, engaging your curiosity and creative problem-solving skills.
- Balance and flexibility: We believe in the importance of balance and flexibility, offering many functional career areas, roles, and work arrangements.
- High-trust organization: GlobalLogic is a high-trust organization where integrity is key, providing a safe, reliable, and ethical global company.
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