
Telephonic Collections Specialist
2 weeks ago
This role is responsible for providing top-notch customer service and collections via telephone interactions.
Key Responsibilities:
- Assess and resolve inquiries, requests, and complaints over the phone with precision.
- Manage and update customer interactions on a daily basis.
- Meet and exceed key performance targets.
- Ensure efficiency measures are met in accordance with performance targets and process guidelines.
Requirements:
- Graduation from any academic stream.
- 1-4 years of experience in revenue cycle management or patient handling, provider/dme accounts receivable calling.
- Strong verbal and written communication skills are essential.
- Ability to resolve customer queries efficiently in the first point of contact.
- Neutral accent and adaptability to US culture are required.
Work Environment:
- US shift timings.
- Work from our location.
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