Current jobs related to SaaS Customer Support Manager - Pune, Maharashtra - InCommon
-
SaaS Support Management Expert
2 days ago
Pune, Maharashtra, India InCommon Full timeJob OverviewInCommon is hiring for Unific, a company that empowers B2C & B2B commerce brands to boost LTV and conversions through personalized customer experiences. We are seeking a highly skilled SaaS Support Management Expert to lead and manage our customer support team.Key ResponsibilitiesLead the customer support team and ensure high KPIs are...
-
Customer Support Manager
2 weeks ago
Pune, Maharashtra, India InCommon Full timeCustomer Support Manager Job Type: Pune, Hybrid Location: US EST Timezone (6:30PM - 2:30 AM IST) Company: Neufin Experience Required: 3+ years in SaaS customer support management Hiring Timeline: Immediate About the Company: InCommon is hiring for Neufin , a company that creates cutting-edge technology solutions to accelerate the...
-
Customer Support Manager
2 weeks ago
Pune, Maharashtra, India InCommon Full timeCustomer Support Manager Job Type: Pune, Hybrid Location: US EST Timezone (6:30PM - 2:30 AM IST) Company: Neufin Experience Required: 3+ years in SaaS customer support management Hiring Timeline: ImmediateAbout the Company:InCommon is hiring for Neufin, a company that creates cutting-edge technology solutions to accelerate the Renewable Energy transition for...
-
SaaS Account Manager
1 day ago
Pune, Maharashtra, India DViO Digital Full timeJob Title: SaaS Account ManagerWe are seeking a motivated SaaS Account Manager to assist with client relationships, sales efforts, and ensure clients maximize the value of our SaaS products.Key Responsibilities: Support client communication and day-to-day relationship management. Assist in prospecting new clients and product demos. Help onboard new clients...
-
SaaS Application Support Specialist
2 days ago
Pune, Maharashtra, India HSBC Full time**Company Overview**HSBC is a leading banking and financial services organization operating in 64 countries and territories. We strive to be at the forefront of growth, enabling businesses to thrive and economies to prosper.We aim to make a positive impact on people's lives by providing innovative solutions and exceptional customer service.**Job...
-
Customer Support Manager
1 week ago
Pune, Maharashtra, India InCommon Full timeCustomer Support Manager Job Type: Pune, Hybrid Location: US EST Timezone (6:30PM - 2:30 AM IST) Company: Unific Experience Required: 3+ years in SaaS customer support management Hiring Timeline: ImmediateAbout the Company:InCommon is hiring for Unific, Unific empowers B2C & B2B commerce brands to boost LTV and conversions through personalized customer...
-
Customer Support Manager
1 week ago
Pune, Maharashtra, India InCommon Full timeCustomer Support Manager Job Type: Pune, Hybrid Location: US EST Timezone (6:30PM - 2:30 AM IST) Company: Unific Experience Required: 3+ years in SaaS customer support management Hiring Timeline: Immediate About the Company: InCommon is hiring for Unific , Unific empowers B2C & B2B commerce brands to boost LTV and conversions through...
-
SaaS Account Manager
2 weeks ago
Pune, Maharashtra, India DViO Digital Full timeJob Title: SaaS Account ManagerWe are seeking a motivated SaaS Account Manager to assist with client relationships, sales efforts, and ensure clients maximize the value of our SaaS products.Key Responsibilities:Support client communication and day-to-day relationship management.Assist in prospecting new clients and product demos.Help onboard new clients and...
-
SaaS Account Manager
2 weeks ago
Pune, Maharashtra, India DViO Digital Full timeJob Title: SaaS Account ManagerWe are seeking a motivated SaaS Account Manager to assist with client relationships, sales efforts, and ensure clients maximize the value of our SaaS products.Key Responsibilities:1. Support client communication and day-to-day relationship management.2. Assist in prospecting new clients and product demos.3. Help onboard new...
-
SaaS Account Manager
2 weeks ago
Pune, Maharashtra, India DViO Digital Full timeJob Title: SaaS Account ManagerWe are seeking a motivated SaaS Account Manager to assist with client relationships, sales efforts, and ensure clients maximize the value of our SaaS products.Key Responsibilities:Support client communication and day-to-day relationship management.Assist in prospecting new clients and product demos.Help onboard new clients and...
-
Customer Support Manager
1 week ago
Pune, Maharashtra, India InCommon Full timeCustomer Support Manager Lead and manage a customer support team to achieve key performance indicators. Ongoing Responsibilities: Optimize response times and maintain high net promoter scores. Utilize analytics tools to track and improve support performance. Manage customer escalations and resolve issues efficiently. Maintain and improve the knowledge base...
-
Customer Support Manager
1 week ago
Pune, Maharashtra, India InCommon Full timeCustomer Support Manager The Customer Support Manager will lead and manage a team of customer support agents, ensuring that key performance indicators (KPIs) are met. This includes optimizing response times and maintaining a high Net Promoter Score (NPS). Key Responsibilities: Lead and manage the customer support team to ensure KPIs are met. Optimize...
-
SaaS Customer Success Operations Lead
19 hours ago
Pune, Maharashtra, India InCommon Full timeAbout NeufinNeufin is a company that creates cutting-edge technology solutions to accelerate the Renewable Energy transition for mid-market Commercial and Industrial businesses.We're looking for a Customer Support Manager who can lead our customer support team and optimize response times, ensuring a high Net Promoter Score (NPS).The ideal candidate will have...
-
SaaS Customer Success Specialist
3 days ago
Pune, Maharashtra, India DViO Digital Full timeWe are looking for a talented SaaS Customer Success Specialist to assist with client communication and day-to-day relationship management. Key responsibilities include prospecting new clients, product demos, onboarding new clients, and collaborating with teams to meet client needs.
-
Manager, Customer Support
4 weeks ago
Pune, Maharashtra, India 6sense Full timeOur Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. ...
-
Support Operations Manager
2 days ago
Pune, Maharashtra, India InCommon Full timeAbout the RoleWe are seeking an experienced Support Operations Manager to lead and manage our customer support team, ensuring high KPIs are met. The ideal candidate will have experience in SaaS customer support management and be able to optimize response times while maintaining a high NPS score.Key ResponsibilitiesLead the customer support team and ensure...
-
Customer Success Manager
4 weeks ago
Pune, Maharashtra, India iMocha Full timeJob Title: Customer Success Manager - US Region Location: Must be based in Pune or willing to relocate. Department: Customer SuccessShifts: 4:30 pm to 1:00 am (IST)Mode of work: WFO - Hybrid Job SummaryKey Responsibilities:- As a Customer Success Manager at iMocha, you will be responsible for fostering strong relationships with our customers to ensure their...
-
SaaS Client Advocate
2 days ago
Pune, Maharashtra, India DViO Digital Full timeRole Summary: We are seeking an experienced SaaS Account Manager to drive business growth and build strong relationships with our clients.About Us: DViO Digital is a leading provider of innovative SaaS solutions, committed to delivering exceptional results and exceeding client expectations.Responsibilities:Develop and execute tailored sales strategies to...
-
Customer Support Team Lead
6 days ago
Pune, Maharashtra, India InCommon Full timeJob Description:As a key member of the InCommon team, you will lead and manage a customer support team to achieve our key performance indicators.Ongoing Responsibilities:Optimize response times and maintain high net promoter scores by leveraging analytics tools to track and improve support performance.Manage customer escalations and resolve issues...
-
Customer Success Manager
4 weeks ago
Pune, Maharashtra, India iMocha Full timeDesignation: Customer Success Manager. Location : Pune(Hybrid). Shift timings : 4:30 pm to 1:30 am (IST). About iMocha: iMocha Skills Intelligence Cloud- is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility - any job role, any industry and at...
SaaS Customer Support Manager
2 weeks ago
We are seeking a highly skilled Customer Support Manager to join our Neufin team. As a key member of our customer success operations team, you will be responsible for leading our customer support team and driving business growth through exceptional customer service.
The ideal candidate will have a proven track record of success in customer support management, with a strong understanding of SaaS customer support principles and best practices. You will be responsible for optimizing our support processes, managing customer escalations, and developing strategies to drive customer loyalty and retention.
About the Role:- Lead and manage the customer support team to ensure high-quality service delivery and drive customer success operations.
- Optimize response times and maintain a high NPS.
- Use analytics tools to track and improve support performance.
- Manage customer escalations and resolve issues efficiently.
- Maintain and improve the knowledge base for self-service support.
- Identify upsell/expansion opportunities within the customer base.
- Develop and execute customer support playbooks and processes.
- Collaborate with product teams to provide feedback and enhance customer experience.
- 3+ years of experience leading a SaaS customer support team.
- 2+ years of experience as a technical support agent with strong technical skills.
- Understanding of databases, APIs, and data flows.
- Proficiency in customer support tools like Zendesk, Freshdesk, or HubSpot ServiceHub.
- Strong problem-solving, critical thinking, and communication skills.
- Ability to work independently and as part of a remote-first team.
