
Customer Service Liaison
7 days ago
Guest Relations Executive Position
This is a unique chance to join our team and take on the role of Guest Relations Executive. As a key member of our staff, you will be responsible for interacting with guests in a positive and professional manner.
- Main Responsibilities:
- Handling Customer Feedback - Gather feedback from guests and use it to improve services by identifying areas for improvement and implementing changes as needed.
- Maintaining Data Integrity - Manage databases, MIS systems, billing counters, and social media interactions effectively to ensure seamless communication and operations.
Key Skills and Qualifications
- Excellent Communication Skills - Develop and maintain strong relationships with guests through effective verbal and written communication.
- Customer Service Skills - Handle customer complaints and feedback professionally and diplomatically to resolve issues efficiently.
- Technical Skills - Possess basic knowledge of database management and MIS systems, as well as strong organizational and time management skills.
Requirements
- Education - High school diploma or equivalent required.
- Experience - Previous experience in customer-facing roles preferred but not necessary.
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