Desktop Support Specialist for Windows Systems
2 weeks ago
We are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance.
Job Overview:
The successful candidate will be responsible for providing technical support and troubleshooting for desktop systems, including Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
Key Responsibilities:
- Collaborate with Line of Business (LoB) on GITO IT-related matters
- Provide user training and onboarding in the local language
- Manage IT equipment resources, including meeting rooms, AV equipment, and local hardware asset management
- Assist and collaborate on IT project implementation as assigned by the Lead of project
- Collaborate with other support teams and third-party vendors on-site
- Ensure IT security activities at the site level
- Work in compliance with Novo Nordisk principles, relevant SOPs, and legal requirements
- Possess excellent communication skills and a service-oriented mindset
- Be available for visits to remote or dispatched sites under the scope of work, if applicable
- Actively participate in predefined Agile environments using ServiceNow for all assigned tasks
Requirements:
- Experience with various desktop systems, operating systems, and diverse applications
- Excellent customer service orientation and verbal communication skills
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and network printing, Notebooks, and mobile devices
- Ability to install software for and troubleshoot a wide range of applications
- Analytical thinking and problem-solving ability
- CompTIA A+ certification or equivalent certification
- Flexible for traveling to remote sites or clusters
- Help with network-related issues
- Should be able to lift weight up to 30 lbs at waist level
- Update the inventory of phones, peripherals, and system cards to network voice team
- Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
- Punching the cable for different types of panels like patch panel or IDF or MDF for krone with krone tool and punching tool
- Update the circuit inventory and vendor details for service provider to network voice team
- Coordination with local vendor for ISP, OEM, channel Supplier, and different teams
Estimated Salary Range: ₹800,000 - ₹1,200,000 per annum
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