IVR Quality Assurance Specialist
1 week ago
Job Summary:
This is an exciting opportunity to contribute your skills and experience as an IVR Quality Assurance Specialist with 5+ years of expertise in writing and executing IVR test cases within the Healthcare industry.
You will be responsible for identifying QA test scenarios, partnering with product and technology partners to deliver a superior user experience with a focus on quality.
The ideal candidate will have a strong understanding of Defect Workflow, Agile methodology, and experience testing software applications within the Healthcare industry.
Key Responsibilities:- Create, execute and automate complex functional and regression test scenarios to avoid leaked defects.
- Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.
- Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously.
- Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions.
- Conduct Manual and automated testing, including Test planning, Test Cases, Test Results, Test Strategy and Test Summary reports.
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