ITSM Consultant

4 days ago


Noida, Uttar Pradesh, India Bharti Airtel Limited Full time

**Company Overview**

Bharti Airtel Limited is a leading telecommunications company in India. We are committed to providing innovative solutions to our customers.

About the Role

We are seeking an experienced IT Service Management (ITSM) consultant to join our team. The successful candidate will be responsible for implementing and managing our IT service management processes using ServiceNow.

Job Responsibilities

  • Design and implement IT service management processes using ServiceNow.
  • Configure and customize ServiceNow to meet our business needs.
  • Develop and maintain Configuration Management policies and procedures.
  • Work with cross-functional teams to ensure smooth integration of IT service management processes.
  • Provide training and support to end-users on IT service management processes.

Requirements

  • 5-8 years of experience working with ITSM tools like ServiceNow, BMC, BMC Remedy, BMC Helix, Zendesk, JSM, etc.
  • Well-versed with CMDB configurations and CSDM 4.0 Framework.
  • Experience with Generative AI and its application.
  • Experience working in Agile environment.
  • Hands-on experience in developing Service Catalogs, Service Portal, Flow designer, and integrating with 3rd party tools/applications.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

Contact Information

Please submit your resume and cover letter to [insert contact information].



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