ITSM - Account Service Operations Sr Associate

3 weeks ago

Noida, Uttar Pradesh, India NTT DATA Services Full time

Req ID: 313791 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITSM - Account Service Operations Sr Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities:

  • Oversee, facilitates, and administers ITIL based service support on a 24x7 basis
  • Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
  • Focus on Gaps and Process improvements
  • Suggest and share ITIL Best practices and help implement the same
  • knowledge in Cloud computing and Cloud Infrastructure automation.
  • Experience with one or more versions of ServiceNow ITSM
  • Adapts communication techniques for audiences at multiple internal and external levels      
  • Monitor alerts and manage Critical Incidents

Requirements:

  • 1 to 3 years of relevant experience or equivalent combination of education and work experience.
  • Must have experience in ITSM
  • Must have knowlegde of Cloud Infrastructure
  • Good understanding of ITIL processes, principals & Tools.
  • Good to have knowledge on Azure/AWS/VMWARE virtual machine provisioning process.
  • Experience with handling multiple accounts
  • Should have the basic knowledge of SQL Server.
  • Good to have knowledge of scripting language like Javascript / JQuery.
  • Good to have knowledge of Web API / Window Service / WCF.
  • Strong ability to create and document processes
  • Should have positive attitude and problem-solving skills.
  • Strong verbal and written communication skills
  • Competencies in conflict resolution, customer service, facilitation, executive presentation      

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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