Senior AI Security Specialist

7 days ago


Tiruchi, Tamil Nadu, India beBeeSecurity Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are seeking a seasoned technical professional to join our team as a Staff Technical Support Engineer, focusing on AI Access Security and SaaS Security. This role involves providing expert guidance to customers and partners in the adoption of GenAI apps and the protection of SaaS applications.

About the Role

This is a senior-level position where you will be responsible for guiding customers through the complexities of GenAI app adoption and ensuring the safe and effective use of AI technology.

Responsibilities
  • Provide advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security.
  • Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications.
  • Offer best practices and configurations to optimize security solutions for our customers.
  • Manage and resolve support cases efficiently, ensuring timely follow-up and resolution.
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates.
  • Author and publish Technical Support Bulletins and other knowledge base documentation.
  • Collaborate with cross-functional teams to drive product improvements and customer success.
  • Travel to customer sites as needed to expedite resolution of critical situations.
Key Skills and Qualifications
  • Expertise in AI Access Security and SaaS Security.
  • Proven track record of providing advanced technical support.
  • Strong troubleshooting and problem-solving skills.
  • Ability to manage multiple support cases simultaneously.
  • Excellent communication and collaboration skills.
  • Familiarity with cross-functional teams and product development processes.
Benefits
  • Opportunity to work with cutting-edge technology.
  • Chance to collaborate with experienced professionals.
  • Potential for career growth and development.


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