IT Support Specialist

20 hours ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Role Overview

The IT Support Specialist delivers exceptional technical assistance to users, leveraging strong expertise and excellent communication skills for seamless day-to-day operations.

This role involves working closely with colleagues to troubleshoot technical issues, manage IT assets, deploy hardware, and provide face-to-face support for various technologies.

  • Expertly assist users on Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Utilize ServiceNow for incident management, asset tracking, and user request handling.
  • Support diverse client OS environments, including Citrix XenApp/XenDesktop and VDI.
Key Responsibilities

Key duties include:

  • Tackling tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Supporting multiple client OS environments, including Citrix XenApp/XenDesktop and VDI.
  • Conducting remote troubleshooting and guiding users through resolutions.
  • Maintaining accurate asset records and ensuring compliance processes.
  • Hosting product demos, providing training, and promoting technology adoption.
Requirements

To excel in this position, you will need:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • A solid working knowledge of ServiceNow or similar ITSM tools.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Solid problem-solving skills and a proactive mindset.
  • Excellent communication, empathy, and customer service skills.

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