ERP Solutions Specialist
1 week ago
About the Role:
Huron is seeking an ERP Solutions Specialist to join our team in Chennai or Bangalore. This role will involve providing support to our clients, ensuring timely resolution of their issues and maintaining strong relationships with them.
Key Responsibilities:
- We are looking for someone who can assist in the day-to-day operations of managed services, ensuring that all client issues are resolved promptly.
- The ideal candidate should have hands-on experience with incidents and service requests, including configuration changes and enhancements, related to areas such as Procurement, Purchasing, Vendor Onboarding, and Metric Stream.
- This role requires a strong understanding of Oracle Procurement modules and functionalities, as well as excellent problem-solving and analytical skills.
- As an ERP Solutions Specialist, you will be responsible for monitoring service performance metrics and assisting in implementing strategies for continuous improvement.
- You will collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
- Staying up-to-date with the latest ERP updates and industry trends is essential for this role, as you will provide informed support to our clients.
- Additionally, you will assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
- The successful candidate will also prepare and present regular reports on service performance and client satisfaction to senior team members.
Required Skills and Qualifications:
- A bachelor's degree in Information Technology, Business Administration, or a related field is required for this role.
- A minimum of 1 year of experience in ERP support services or similar roles is necessary.
- The ideal candidate should have good knowledge of ITIL or other service management frameworks.
- Strong organizational and time management skills, as well as a customer-focused mindset with a commitment to delivering high-quality service, are essential for success in this role.
- Excellent communication and interpersonal skills are also required for effective collaboration with cross-functional teams.
Estimated Salary: ₹800,000 - ₹1,200,000 per annum
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