Business Process Specialist
4 days ago
The role of an Operations Associate is pivotal in the smooth functioning of our organization.
This position requires a professional with excellent organizational skills, who can multitask and work under pressure. The ideal candidate should have a strong understanding of policy administration systems and process workflows.
A successful Operations Associate will be able to maintain accurate records, resolve discrepancies, and collaborate effectively with internal teams.
Responsibilities:
- Process post-issue service requests including address changes, beneficiary updates, and banking information updates.
- Maintain and update policy records in administration systems according to standard operating procedures.
- Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
Requirements:
- Graduation in any stream, Commerce Graduate preferred.
- 1+ year of working experience in the Life insurance domain.
- Experience in a professional/office-related environment requiring regular scheduled shifts.
- Effective English business communication skills.
- Ability to solve basic mathematical problems.
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