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System Analyst

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System Analyst\

Job Summary :

We are seeking an experienced System Analyst to join our team. As a System Analyst, you will be responsible for analyzing business requirements and developing solutions to meet those needs.

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Key Responsibilities:\
  • \
  • Application Support & Maintenance :\
    • \
    • Monitor, troubleshoot, and resolve issues in Guidewire PolicyCenter, BillingCenter, and ClaimCenter applications.\
    • Provide Level 2 and Level 3 support for InfoCenter, DataHub, Contact Manager, and Agent Connect modules.\
    • Perform root cause analysis and develop solutions for both application and integration problems.\
    • Coordinate with business users, QA teams, and infrastructure teams to ensure timely resolution of incidents and requests.\
    \
  • Enhancements & Change Requests :\
    • \
    • Work with business analysts to understand enhancement requirements and translate them into technical specifications.\
    • Develop, test, and deploy enhancements to Guidewire applications, ensuring alignment with business processes and compliance requirements.\
    • Implement data mapping, ETL transformations, and reporting changes in InfoCenter and DataHub.\
    • Participate in code reviews and contribute to continuous improvement initiatives.\
    \
  • Integration & Data Management :\
    • \
    • Support and enhance integrations between Guidewire modules and upstream/downstream systems including legacy platforms, external vendors, and internal data warehouses.\
    • Design and implement data migration, synchronization, and reconciliation processes using Guidewire DataHub and Data Integration Framework (DIF).\
    • Maintain and update interfaces for Contact Manager, ensuring accurate and timely flow of customer and agent data.\
    • Utilize InfoCenter for reporting, analytics, and dashboard enhancements to meet evolving business reporting needs.\
    \
  • Incident and Problem Management :\
    • \
    • Log, track, and resolve incidents and problems in a ticketing system (e.g., ServiceNow, JIRA), adhering to defined SLAs.\
    • Document root cause analyses, preventive measures, and knowledge articles for recurring issues.\
    • Facilitate communication with onshore teams and business stakeholders regarding issue resolution and system updates.\
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  • Testing & Quality Assurance :\
    • \
    • Develop and execute unit, integration, and regression test cases for bug fixes and enhancements.\
    • Collaborate with QA teams to support UAT (User Acceptance Testing) cycles and production validations.\
    • Participate in production deployments and post-deployment verification activities.\
    \
  • Documentation & Training :\
    • \
    • Maintain comprehensive technical and process documentation for Guidewire solutions and customizations.\
    • Contribute to user guides, knowledge base articles, and runbooks for common support scenarios.\
    • Provide training and guidance to junior team members and end-users as required.\
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Required Skills & Qualifications :\


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  • \
  • Technical Expertise :\
    • \
    • Hands-on experience with Guidewire PolicyCenter, BillingCenter, ClaimCenter, InfoCenter, DataHub, Contact Manager, and
      Agent Connect modules.\
    • Strong proficiency in Guidewire Gosu programming language, Guidewire Studio, and GOSU scripting.\
    • Experience in configuring Guidewire DataHub and InfoCenter for data integration and reporting requirements.\
    • Solid understanding of insurance domain concepts, particularly property and casualty (P&C) insurance operations and
      workflows.\
    • Familiarity with web services (SOAP/REST), XML, JSON, and middleware integration patterns.\
    • Database skills : SQL, PL/SQL, and familiarity with Oracle, SQL Server, or PostgreSQL.\
    • Experience with ETL tools and processes for data migration and transformation within insurance applications.\
    • Knowledge of DevOps tools, CI/CD pipelines, and version control systems (e.g., Git, Bitbucket).\
    • Familiarity with Agile/Scrum methodologies and working in cross-functional teams.\
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  • Soft Skills :\
    • \
    • Strong analytical and problem-solving abilities.\
    • Excellent communication skills, both written and verbal, for effective collaboration with global teams and stakeholders.\
    • Proactive approach to identifying and mitigating risks in a dynamic production environment.\
    • Ability to work independently with minimal supervision as well as collaboratively in a team setting.\
    • Adaptability to changing priorities and requirements in a fast-paced environment.\
    \
Education & Experience :\


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  • \
  • Bachelors or Masters degree in Computer Science, Information Technology, or a related field.\
  • Minimum 3-5 years of hands-on experience in Guidewire application development and support.\
  • Relevant Guidewire certifications (such as PolicyCenter Configuration, BillingCenter Integration, DataHub Specialist) are a strong plus.\
  • Past experience working in an offshore/onsite model is highly desirable.\
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Key Deliverables :\
  • \
  • Timely resolution of incidents and service requests within agreed SLAs.\
  • Delivery of system enhancements and change requests as per business priorities.\
  • Accurate and up-to-date documentation of support activities and technical solutions.\
  • Continuous improvement initiatives for application performance and reliability.\
  • Robust integration and data management processes for seamless business operations.\
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Work Environment & Collaboration :\
  • \
  • Collaboration with global IT teams, business analysts, architects, and product owners.\
  • Flexible work hours to accommodate cross-time zone meetings as required.\
  • Participation in stand-ups, sprint reviews, and retrospectives as part of Agile delivery.\
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Growth & Learning Opportunities :\
  • \
  • Potential to gain exposure to end-to-end insurance business processes.\
  • Hands-on experience with latest Guidewire modules and related insurance technology stacks.\
  • Opportunities for Guidewire certification and continuous skill enhancement.\
  • Participation in enterprise-level transformation and modernization initiatives.\
  • Career advancement within a growing and dynamic offshore IT environment.\
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