AI Marketing Solutions Expert

2 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

About the Role:

We are seeking a highly skilled and experienced Customer Success Manager to join our team. The ideal candidate will have a proven track record of hitting and overachieving retention and growth targets.

The successful candidate will be responsible for managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.

They will also analyze data and insights to drive customer growth success and marketing strategies.

This is a key role in respect to goal setting and strategy for all accounts and tracking the success of Pixis solutions provided to the customers.

The successful candidate will act as an AI marketing solutions expert to identify, create, and implement marketing solutions to achieve measurable business results for our partners.

They will design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.

The candidate will effectively address customer satisfaction and manage a diverse set of issues until resolved.

This includes coordinating internal resources that interact with each customer.

The successful candidate will build thorough understanding of client's brand, business, customers, and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.

They will develop industry best practices, media strategies, and benchmarking initiatives for various business use cases.

The candidate will conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks, and research protocols.

Generating reports and presenting performance snapshots to internal stakeholders will also be a part of the job.

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