Senior Digital Transformation Leader

2 days ago

Mumbai, Maharashtra, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title:

ServiceNow Program Manager / Platform Lead


Overview of the Position:
We are seeking a highly experienced and strategic ServiceNow Program Manager / Platform Lead with 15+ years of experience in enterprise IT delivery, including ServiceNow implementation, migration of legacy applications (e.g., SharePoint, Lotus Notes, custom-built apps), and people management. The ideal candidate must have significant exposure to GxP-regulated environments, strong experience in leading application modernization initiatives, and driving digital transformation programs in the pharmaceutical domain.

Key Stakeholders:
Internal: Quality, Manufacturing, Regulatory, Compliance, IT
External: Vendors/Partners

Reporting Structure:
The position will report directly to the Chief Information Office (Central Partner Functions).

Qualifications:
- BE / BTech in CS or IT is mandatory
- Masters in relevant field preferred
- One or multiple of the below certifications preferred:
a. ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD)
b. Project Management Certifications (PMP / Prince2 / Agile SAFe)

Experience:
- 15+ years of total experience in enterprise IT, with 8+ years in ServiceNow platform leadership roles
- Strong background in migrating legacy tools (e.g., SharePoint, Lotus Notes, Excel, Custom .NET/Java apps) to ServiceNow-based applications
- Proven experience delivering end-to-end platform transformations in the pharmaceutical / life sciences industry

Critical Skills & Qualities:
- Deep understanding of ServiceNow architecture, including Scoped Applications, Integration Hub, Flow Designer, and Performance Analytics
- Familiarity with ServiceNow modules like ITSM, GRC, HRSD, App Engine, and CSM
- Excellent understanding of CSV, change management, and audit trail/data integrity requirements for pharma systems

Soft Skills & Leadership Qualities:
- Strong leadership and stakeholder management across global business and IT teams
- Excellent verbal and written communication, documentation, and presentation skills
- Strategic thinker with the ability to balance long-term vision with short-term deliverables
- Ability to work in matrix organizations with global cross-functional teams

Key Roles & Responsibilities:
Platform Strategy & Leadership:
- Define platform roadmap and governance framework
- Align stakeholders on platform adoption and utilization
Project & Team Management:
- Manage a cross-functional team of ServiceNow developers, architects, and business analysts
- Coordinate with compliance, quality assurance, and IT validation teams for CSV, IQ/OQ/PQ processes, and audit readiness

Pharma-Specific Responsibilities:
- Ensure adherence to GxP, 21 CFR Part 11, Annex 11, and ALCOA+ principles in all ServiceNow applications
- Collaborate with stakeholders in Quality, Manufacturing, Pharmacovigilance, and IT Compliance to transform manual and semi-automated processes into digital workflows

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