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IT Operations Manager
1 week ago
**Job Overview**
NTT DATA is seeking a skilled Field Tech Analyst to join our team in Kolkata, West Bengal, India. As a key member of our End User Computing team, you will be responsible for providing IT support and resolving incidents efficiently.
The ideal candidate will have strong leadership skills, excellent communication abilities, and experience in IT operations and management.
Key Responsibilities:
- Act as a primary point of contact for a team of operational professionals.
- Provide IT support and resolve incidents efficiently.
- Set clear expectations for work outcomes and drive performance of the team.
- Assign and drive daily deliverables for a larger field service team or supplier relationship.
Requirements:
- 1-3 years managerial leadership experience.
- Experience in End User Computing, IT Support, Asset Management.
- Exposure to ITIL and Project Management Methodologies.
- Experience in using ITSM Tools like Service Now, Remedy, etc.
