Technical Consultant
4 weeks ago
Getronics is a leading ICT services company with a global portfolio, providing a complete range of integrated services for large enterprises and public sector markets. With a history spanning over 125 years, the company has approximately 9,000 employees in 24 countries across the globe.
The Getronics Workspace Alliance, a unique model that provides customers with a consistent IT service worldwide, is ranked number 3 globally according to OVUM's Managed/Maintained End-user Devices with a total of 7.4M assets.
Job PurposeWe are seeking a highly skilled Technical Consultant to join our Global Asset Management team. As a Technical Consultant, you will be responsible for managing and maintaining the Snow Software Asset Management (SAM) platform, ensuring optimal utilization and cost-effectiveness.
Key Responsibilities- Proven experience with Snow Software SAM tool
- Experience in handling the SPE platform, with knowledge on Snow tool migrations, optimization, and best practices
- Responsible for management and maintenance of the SAM platform (SLM/Inventory/Connectors)
- Performing daily health checks on SAM platform (Snow) and optimization as per best practices
- Implementation and management of Snow Software License management tool
- Supporting complex matters on SLM and Snow platform (Automation)
- Knowledge and understanding of Software licensing rules, Global licensing Implications, software metering, and methods to optimize utilization
- Responsible to advise on best ways to design the infrastructure of licensing methodology to optimize costs
- Regular updates and upgrades of Snow tool
- Manage requests from End customers, Project managers, and Global procurement team for specific software asset management infrastructure
- Becoming a subject matter expert on Snow tool providing support and knowledge daily to the SAM team
- Proactively seek guidance from peers and seniors wherever required
- Collaborate with Global teams to leverage best practices to enhance the governance and compliance level
- Own and maintain SAM Technical process documentation and take ownership of process improvement initiatives
- 4+ years with IT Software Asset Management and IT Asset Management experience
- Proven experience with Snow Software SAM tool
- Experience in handling SPE platform, with knowledge on Snow tool migrations, optimization, and best practices
- Experience with Discovery Tools (ServiceNow Discovery, SCCM) - Preferred
- Experience in documentation of process, policy, and procedures related to Software asset management
- Experience interpreting licensing contracts, end user license agreements, terms and conditions
- SQL Database and basic queries - Preferred
- Customer Focused
- Commercial Acumen
- Proactive Attitude
- Problem Solving
- Excellent Communication – Verbal & Written
- Team Player
- Take Initiative
Technical Snow certificates desirable
Work Timings: Indian / EU / UK Business Hours
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