
Senior Implementation Specialist
1 week ago
Job Title: Senior Implementation Specialist
We are seeking a talented professional to join our team as a Senior Implementation Specialist. This role will involve working closely with clients, stakeholders, and technology teams to ensure successful and timely implementations of group insurance products.
Key Responsibilities:
- Lead end-to-end implementation of group insurance products, including GMC/GHI, GPA, GTL, OPD, CI, modular, and Flex wallet-based designs.
- Engage with clients to capture requirements and translate plan designs into technical portal specifications.
- Deliver product and platform demonstrations (UAT/Demo) to client stakeholders, design, document, and validate plan configurations for Application Configuration teams.
- Oversee configuration quality through testing, audits, and QA processes, collaborate with technology teams on integrations (Enhancement, API, SSO, SFTP etc.).
- Act as the regional point of contact for internal business stakeholders, clients, and insurers.
- Provide oversight to configuration specialists, including task allocation and performance monitoring.
- Mentor team members and share best practices for scalable implementations.
- Define and enforce QA/testing frameworks to ensure accuracy and compliance.
- Drive process improvements and automation initiatives to increase implementation efficiency.
Required Skills and Qualifications:
- 8-10 years of experience in insurance product implementation in B2B, configuration, or solution delivery.
- Prior experience with complex group health/benefits insurance implementations is mandatory and non-negotiable.
- Strong exposure to B2B health insurance platforms and enterprise client rollouts, Bachelor's degree in Engineering, Technology, Business, or related field.
- PMP/PMI-ACP or SAFe Product Owner/Manager certification must.
Benefits:
We offer a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
About Us:
Our organization provides risk, strategy, and people advisory services to clients across 130 countries, helping them build confidence to thrive.
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