Experienced Travel Consultant

1 week ago

Davangere, Karnataka, India beBeeProfessional Full time ₹ 3,36,000 - ₹ 5,76,000
Travel Professional Wanted

We are seeking an experienced travel professional to serve as a liaison between our company and its current and potential customers.

The successful candidate will be responsible for catering to the travel requirements of clients, aiming to enhance their travel experience and acquire a dedicated clientele through exceptional customer service.

  • Manage bookings including domestic, international flights, and rail.
  • Provide information on products and services such as visa, forex, health regulations, and insurance.
  • Handle refunds and cancellations of domestic/international air tickets.
  • Coordinate ticket issuance with proper deal codes and utilize bonus miles or other rewards desired by clients.
  • Follow established communication scripts when addressing various topics.
  • Coordinate with clients, implant teams, and servicing teams.
  • Assist with follow-up invoicing and recoveries.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives. Additionally, provide relevant information, brochures, and publications to travelers.
  • Build sustainable relationships and engage customers by taking extra steps.

Key Responsibilities:

  • Effective communication skills and active listening.
  • Excellent knowledge of computer reservations systems (CRS), Global Distribution Systems (GDS), and e-traveling.
  • Ability to interact, communicate, and negotiate effectively.
  • Ability to multitask, set priorities, and manage time efficiently.
  • Sound knowledge of domestic and international travel trends.
  • Passionate interest in geography and strong domestic and international travel knowledge.
  • Ability to assimilate information and pay close attention to accuracy and detail.

Required Qualifications:

  • Graduate degree with a diploma in Travel and Tourism preferred.

Experience: A minimum of 3-5 years of relevant experience with a travel management company is required.

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