Senior Cloud Engineer
3 weeks ago
Saks Cloud Services is seeking a highly skilled Senior Analyst to join our Site Reliability Engineering (SRE) team. The ideal candidate will be a technical expert with a strong analytical mindset, excellent communication skills, and a passion for continuous improvement.
Key Responsibilities- Identify and analyze technical problems in systems and applications across all supported divisions.
- Work closely with cross-functional IT Teams to troubleshoot and resolve application-related issues.
- Implement new solutions that improve the efficiency and effectiveness of the team and organization.
- Collaborate with Digital Development, and QA teams to ensure that Production environments are deployment-ready by Change Management processes and the Digital release schedules.
- Support incident management and problem management efforts with root cause analysis to effectively identify and resolve issues related to platform reliability, stability, and performance through the careful analysis of telemetry data and system logs.
- 5+ years of related work experience, preferably in SRE or DevOps-related fields.
- Strong troubleshooting, analytical, and problem-solving skills.
- Strong verbal and written communication skills.
- Experience in the administration and support of Digital Retail Platforms, e.g. Salesforce CC, Shopify, Magento, IBM WebSphere Commerce, etc.
- Experience with monitoring, logging & telemetry tools like New Relic, Mpulse, Splunk, Nagios, SolarWinds, Prometheus, AWS Cloudwatch, Datadog, etc.
- Experience with cloud infrastructure administration (i.e., AWS, GCP, Azure)
- Basic understanding of Networking, Content Delivery Networks (CDN, e.g. Akamai, Cloudflare), and Saas solutions
- Hands-on experience with scripting languages and in maintaining Automation frameworks (PowerShell, Python, Ruby, AWK, SED, Shell, etc.) to run health checks and self-healing capabilities for the platforms.
- Experience with automation and tools such as (but not limited to) GitHub Actions, Chef, Terraform, Ansible, etc.
- Experience with Web/development technologies (i.e., JavaScript, Node.js, React, HTML, XML, CSS, REST)
- Experience with ticketing and collaboration tools (i.e., JSM, Jira Work Management, ServiceNow)
- Be part of a world-class team; work adventurously; think and act like an owner-operator
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
- A culture that promotes a healthy, fulfilling work/life balance.
- Benefits package for all eligible full-time employees (including medical, vision, and dental).
- Amazing employee discount
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