Chief Architect

13 hours ago

Dombivli, Maharashtra, India beBeeServiceCloud Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

Technical Lead for Enterprise Salesforce Service Cloud Solutions

We are looking for a seasoned Technical Lead to join our team and drive the design, architecture, and implementation of large-scale Salesforce Service Cloud solutions. This role requires extensive experience in architecting complex business environments, defining technical governance frameworks, and ensuring compliance with industry standards.

  • Key Responsibilities:
  • Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
  • Ensure compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.
  • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  • Provide architectural guidance on data quality, system performance, and sandbox strategy.
  • Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
  • Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.
  • Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
  • Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.

Requirements:

  • 12–15 years of IT experience with 7+ years in Salesforce CRM.
  • Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
  • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.
  • Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs.
  • Solid understanding of Salesforce security, data model, and integration frameworks.
  • Experience with integration platforms (e.g., MuleSoft, REST/SOAP web services, middleware).
  • Strong leadership, stakeholder engagement, and communication skills.
  • Experience working with distributed global teams and managing offshore coordination.

PREFERRED QUALIFICATIONS:

  • Salesforce Certified Technical Architect (CTA) – highly desirable
  • Salesforce Certified Application Architect / System Architect
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Platform Developer I/II
  • Salesforce Administrator / Advanced Administrator

This is an exciting opportunity to work with a world-class team and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.

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