NetSuite ERP Support Specialist

2 weeks ago


Anywhere in IndiaMultiple LocationsAny Location POTENTIAM OFFSHORE SERVICES PRIVATE LIMITED Full time

About the Role:

We are seeking an experienced NetSuite ERP Support Specialist to join our team at Potentiam Offshore Services Private Limited. In this role, you will provide technical assistance to our customers over the phone or email, and troubleshoot complex issues related to NetSuite software.

Key Responsibilities:

  • Provide operational and technical support to customers via phone, email, or video calls
  • Analyse and diagnose complex technical issues with NetSuite software
  • Collaborate with internal teams to resolve customer issues efficiently
  • Deliver end-user training on NetSuite software
  • Maintain strong customer relationships through effective communication and issue resolution

Requirements:

  • Experience in a similar software support role or with ERP/Accounting software (preferably NetSuite)
  • Exceptional problem-solving skills with ability to analyse complex problems and follow through with resolutions
  • Excellent written and verbal communication skills
  • Ability to work effectively with a diverse customer base and adapt to different industries and requirements
  • Detail-oriented with a commitment to customer satisfaction
  • A good knowledge of Microsoft Office Suite, particularly Excel

Benefits:

  • Ongoing training and mentoring on NetSuite software
  • Opportunity to work collaboratively in a team environment
  • Professional growth and development opportunities

Salary Information:

The estimated annual salary for this role is ₹800,000 - ₹1,200,000 depending on experience and qualifications.



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