Strategic Customer Solutions Leader

6 days ago

Nellore, Andhra Pradesh, India beBeeProductManager Full time ₹ 21,39,206 - ₹ 24,48,491

We are seeking a highly skilled and customer-focused Product Solutions Manager to bridge the gap between our clients' needs and our product development teams. This role is central to ensuring our solutions deliver maximum value to customers - particularly in government sectors - while aligning with our product vision and strategic priorities.

You will lead workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

This involves shaping our product offerings and ensuring they meet customer needs throughout their lifecycle, staying in touch with key customers making sure we understand them and consistently deliver value through our products as well as driving new opportunities and supporting ongoing pre-sale activities.

You'll collaborate closely with sales teams as well as with corporate, R&D and support functions.

Key ResponsibilitiesCustomer Engagement & Discovery
  • Lead workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead training activities.
Solution Design & Proposal Support
  • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
Issue Management & Continuous Improvement
  • Review and assess Change Requests for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
Product Expertise & Cross-Team Collaboration
  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • Collaborate across teams acting as the voice of the customer within Product, Engineering, and Delivery organizations.

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