Business Process Manager

1 week ago


Delhi, Delhi, India Tata AIA Life Insurance Full time

Job Title: Business Process Manager - Outbound Call Center

Job Summary: We are seeking a Business Process Manager to lead our Outbound Call Center team. The ideal candidate will have experience in managing call center operations, developing business strategies, and driving process improvements.

Key Responsibilities:

  • Develop and implement business strategies to drive call center performance and customer satisfaction
  • Manage call center operations, including staffing, scheduling, and training
  • Collaborate with cross-functional teams to improve business processes and customer experience
  • Measure and analyze key performance indicators to inform business decisions

Requirements:

  • 5-7 years of experience in call center management or a related field
  • Proven track record of driving business growth and process improvements
  • Strong leadership and communication skills
  • Bachelor's degree in Business Administration or a related field

About Tata AIA Life Insurance: Tata AIA Life Insurance is a leading life insurance company that offers a range of products and services to individuals and businesses. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.



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