Business Process Manager
1 week ago
Job Title: Business Process Manager - Outbound Call Center
Job Summary: We are seeking a Business Process Manager to lead our Outbound Call Center team. The ideal candidate will have experience in managing call center operations, developing business strategies, and driving process improvements.
Key Responsibilities:
- Develop and implement business strategies to drive call center performance and customer satisfaction
- Manage call center operations, including staffing, scheduling, and training
- Collaborate with cross-functional teams to improve business processes and customer experience
- Measure and analyze key performance indicators to inform business decisions
Requirements:
- 5-7 years of experience in call center management or a related field
- Proven track record of driving business growth and process improvements
- Strong leadership and communication skills
- Bachelor's degree in Business Administration or a related field
About Tata AIA Life Insurance: Tata AIA Life Insurance is a leading life insurance company that offers a range of products and services to individuals and businesses. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
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