Incident Management Specialist

7 hours ago

Dombivli, Maharashtra, India beBeeincident Full time ₹ 1,20,00,000 - ₹ 2,50,00,000

Job Title: Incident Management Specialist

We are seeking a skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for analyzing and facilitating immediate responses to incidents affecting groups of end users.

Key Responsibilities:

  • Analyze and facilitate immediate response to incidents for groups of end users
  • Advises/consults on moderately complex to complex incidents including significant events and management communications
  • Actively engages other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact
  • Creates documentation for incident details per exit criteria to Problem Management
  • Communicates incident status to various levels of the organization
  • Provide direction and coaching to technical support employees involved in the incident
  • Experience working with crossfunctional teams and leading matrixed groups
  • Strong interpersonal skills including collaboration, negotiation and the ability to communicate effectively to all audience levels verbally or in writing
  • Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations
  • Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.

Requirements:

  • 5-8 years of experience in IT
  • Proven track record of successfully managing incidents
  • Excellent communication and leadership skills
  • Ability to work effectively in a team environment
  • Strong problem-solving skills
  • Knowledge of IT infrastructure components

About Us:

We are a dynamic and growing company looking for talented individuals to join our team. If you are a motivated and experienced Incident Management Specialist looking for a new challenge, please apply today.

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